Presentation: How to Build a Customer-centric CX Strategy in B2B

Maria Svejdar is the Head of Marketing, Communications and Customer Experience (CX) @ GS1 Ireland & Leadership Committee Member, Customer Experience Professionals Association (CXPA), Ireland Network

With over 25 years' experience working in Marketing, Communications, Research and Strategy across the retail grocery, supply chain and information technology sectors, Maria is passionate about the adoption of digital solutions that bring people, process and technology together, to transform how we work, sell and buy, every day. 

Maria has worked with organisations of all sizes, from entrepreneurial start-ups to global corporations and state bodies, to explore how they can make processes more efficient, more profitable and less costly. 

Currently implementing Customer Experience (CX) and Design Thinking best practices as part of GS1 Ireland’s digital transformation initiatives, Maria’s goal is to deepen and enrich the engagement with customers, to gain a greater understanding of their needs to deliver insights for the organisation, and greater value for the customer. Current strategic projects include the implementation of Personas, Customer Journey Mapping and Feedback (NPS) programmes for GS1 Ireland.

Deeply committed to on-going professional development and learning, Maria has completed a Postgraduate Certificate in Design Thinking (IADT), a Postgraduate Diploma in Digital Marketing (DMI), and a Certificate in Graphic Design (BFEI) since graduating with a Bachelor of International Commerce Degree from University College of Dublin. Maria’s experience has developed her skills in Strategy (Corporate, Marketing and Digital Transformation), Project Management, Customer Insight, Research and B2B eCommerce solutions.