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Digital Marketing - Study Notes:
Understanding where users need to navigate to
On any given website, there will be a limited number of core user journeys which reflect the use of the website by a majority of users. User journeys will mirror the main user goals for the site and will bring users into contact with key decision points and onto the site’s key pages. These are the pages that will define the user’s experience.
Each of the waypoints on a user journey can be examined and, when combined with task modeling, which we look at later, the act of deconstructing user journeys enables designers to mold and shape the user experience based on all of the touch points or steps that users take on the site. And for users, navigation is the tangible manifestation of information architecture.
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Rick Monro
Rick Monro is UX Director at Fathom. He has extensive experience in user research, interaction design, user-centered design, and design strategy with private and public sector organisations throughout the UK and Ireland.
Data protection regulations affect almost all aspects of digital marketing. Therefore, DMI has produced a short course on GDPR for all of our students. If you wish to learn more about GDPR, you can do so here:
If you are interested in learning about the principles of UX and the tools or techniques that you can use to develop and refine your user's experience, DMI has produced a short course on the subject for all of our students. You can access this content here:
DMI Short Course: UX Essentials
The following pieces of content from the Digital Marketing Institute's Membership Library have been chosen to offer additional material that you might find interesting or insightful.
You can find more information and content like this on the Digital Marketing Institute's Membership Library
- Article: Introduction to CX in the Digital Environment
- Presentation: Optimizing an eCommerce Website Design and UX
- Article: The Power of Design-Led Content Marketing
- Article: A Complete Guide to eCommerce Conversion Optimization
You will not be assessed on this content in your final exam.
